We hope you love what you ordered. However, if you are not 100% satisfied, we offer a straightforward return and refund process. Please read this policy carefully.
1. Your Right of Withdrawal (Cooling‑off Period)
As a customer, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period starts from the day you receive the goods.
To exercise your right of withdrawal, you must inform us of your decision before the 14‑day period expires.
2. Conditions for Return
2.1 You may return the product for a full refund under the following circumstances:
Quality problem – The product itself has a manufacturing defect.Damage during transportation – The product was damaged when you received it.Incorrect delivery – You received a different product than what you ordered.Change of mind (14‑day no‑reason return) – You simply don’t like the product, provided the item is unused, unopened, and in its original condition.2.2 The following situations are not eligible for a 14‑day no‑reason return:
Personalised or custom‑made goods.Used products – For electronics, “used” begins once the product is powered on.Wear and tear – The product or its functional parts/accessories show signs of use or damage.Missing or severely damaged outer packaging – This affects secondary sales (normal unpacking is excluded).Goods that by their nature are not suitable for return – You were informed and agreed to this at the time of purchase.Any other situation where the product is not in a condition that allows it to be resold as new.Important for “no‑reason” returns: The product must be in its original packaging, unused, and with all tags/accessories attached. You are responsible for the return shipping cost.
3. How to Apply for a Return
Please follow the steps below based on the reason for your return:
3.1 Return due to personal reason (change of mind)
Within 14 days from the delivery date, send an email to service@mail.wsrsto.com (our after‑sales service centre).Clearly state your order number, name, phone number, and the reason “change of mind”.Our customer service will respond within 1–3 working days with return instructions.Return shipping cost is borne by you.3.2 Return due to quality problem, damage, or incorrect delivery
Within 14 days from the delivery date, send an email to service@mail.wsrsto.com.Attach clear photos or videos showing the defect/damage/incorrect item.Our customer service will approve your request within 1–3 working days.Return shipping cost will be borne by us (we will provide a prepaid shipping label or reimburse reasonable costs).4. How the Refund Is Provided
Once your returned item is received and inspected:
Refund method: The refund will be issued to your original payment method (credit card, PayPal, bank transfer, etc.).Refund timeframe: We will process the refund within 15 working days after the returned goods are received by us or our courier partner.Notification: You will receive an email confirmation once the refund is completed. Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.Note for no‑reason returns: The refund amount excludes the original shipping cost (unless the product is defective or we made an error).
5. Contact Information
For any return or refund inquiries, please contact our 24/7 online customer service or send an email to:
service@mail.wsrsto.com
Please include your order number, name, and phone number in all correspondence.
